Promotional Offers & Rewards

1. No automatic benefit

Joining, sharing a link, opening a page or choosing a payment method does not by itself guarantee a reward. A percentage discount—including a bank-transfer discount—applies only if the genuine checkout displays and honors that exact offer before payment. No unconditional 5% incentive is promised by this page.

2. Recorded terms and eligibility

Each promotion is governed by its displayed eligibility, amount, qualifying activity, duration and limits. We keep the recorded conditions for accepted offers and do not retrospectively erase earned rights. Purchase-based rewards generally require a valid qualifying order and completion of the applicable delivery, return and review requirements.

3. Wallet and Diamonds

Club Diamonds are promotional reward units and are not cash. Conversion to a member’s own Store Wallet is possible only when a particular approved offer provides it. Promotional credit is separate from customer-funded Store balances and mandatory monetary refunds; the latter are not forfeited simply because they are held in a wallet.

4. Fair play and reversals

Self-referrals, fabricated accounts, repeated claims for one order and deceptive or fraudulent activity are prohibited. Promotional awards may be withheld, corrected or reversed when the underlying qualifying event is cancelled, refunded, reversed or found invalid, with records preserved. We do not exclude lawful complaint or appeal rights.

5. Prizes, travel and future campaigns

Travel experiences, giveaways and special prizes are not always active and are not promised by this page. If offered, their actual eligibility, restrictions, travel/visa responsibilities and remedies must be stated in the specific campaign conditions before a customer participates.

6. Friends Club rules

Friends Club members should read the Club Membership Terms and Rewards, Diamonds & Targets Terms. These apply to a particular Club offer where relevant.

Questions or assistance: info@zanovaglobal.com.