Zanova Global
Friends Club Rewards, Diamonds & Targets Terms
How qualifying Store activity, targets, referrals and promotional rewards are recorded and verified.
Last updated: 10 November 2026
1. Offers control the details
Rewards are available only when a specific Club offer or participation screen states that they are available. That screen must show the relevant eligibility, qualifying activity, target, reward amount or calculation, expiry and any limits before you accept. This policy does not promise a particular reward, target, conversion rate or feature that has not been offered.
2. Diamonds and wallets
Diamonds are promotional reward units. They are not cash, wages, deposits, investments or a right to withdraw money. Diamonds may be converted into the same member’s own Store Wallet only when the applicable offer expressly provides the conversion, ratio, timing and use restrictions. Diamonds cannot be transferred between members. Club records, Diamonds and promotional Club Wallet balances are distinct from customer-paid Store Wallet funds and Store payments. Any legal refund or customer-paid balance remains governed separately.
3. Qualifying Store purchases
A qualifying purchase must be a valid Store order identified by the offer and recorded against the eligible account or invitation. Registration, account creation, sharing a link or placing an uncompleted order alone does not earn a purchase-based reward. Cancelled, unpaid, fraudulent, duplicate or reversed orders do not qualify.
4. Delivery and reward verification
A qualifying purchase-based reward remains pending until the full order is delivered and the verification period applicable to that activity has elapsed. The exact return/review days, additional internal safety days and any required customer Order Received acknowledgement are disclosed in the particular versioned invitation or reward offer before acceptance. For physical parcels the Club countdown starts only from authenticated full-delivery evidence and any confirmation required by that recorded offer, never from checkout, dispatch or ordinary order completion. These internal reward verification periods are separate from customers’ statutory return, cancellation or reporting rights. Admin changes to reward settings apply prospectively. The rule version used for a pending or earned reward is retained with its record; it is not silently replaced by a later setting. If an offer does not disclose the applicable period, that omission must be resolved before the reward is represented as final.
5. Invitations and referrals
An invitation earns a referral reward only if a specific offer is active and its recorded qualifying conditions are met, including a valid Store purchase when required. Signup, sharing or clicking alone does not earn a purchase-based reward. Self-referrals, fabricated accounts, duplicate transactions, spam, misleading claims or attempts to manipulate tracking are ineligible. The conditions recorded with the relevant invitation and offer govern that invitation; an unoffered referral reward is not promised. The invitation’s offer page discloses the first-order Diamond amount, whether optional continuing benefits apply, any finite duration, limits, eligibility and the recorded reward verification window. Sharing the link and accepting the link are separate voluntary acknowledgements of the applicable rule version; the Club records the electronic checkbox consent and relevant version evidence. A checkbox is not a handwritten signature or an assurance that every jurisdiction’s electronic-signature rules have been met. Review the Invitation & Referral Rules for the dynamically generated terms of an individual valid invitation.
6. Corrections and reversals
Pending or credited promotional rewards may be corrected or reversed if their qualifying order is cancelled, refunded, charged back, returned, found fraudulent or recorded in error. We will keep a record of the reason. A correction will not take customer-paid Store Wallet funds or a mandatory refund to satisfy a promotional reward balance.
7. Expiry and historical records
An offer will state any expiry, use restriction or claim deadline before acceptance. If no expiry is stated, we will not invent one later for that award, subject to applicable law. Future changes apply prospectively. The offer version and reward conditions recorded when you qualified continue to govern that award.
8. Questions about a reward
Contact info@zanovaglobal.com with your Club account and the relevant Store order or invitation details. We may ask for information needed to verify the record.