Store Terms of Service

1. Scope and delivery availability

These terms apply to the Zanova Global Store. Zanova Friends Club is a separate service with separate terms. Product and destination eligibility depend on available fulfilment, shipping methods and applicable requirements, and will be shown before an order can be submitted.

Zanova Global currently operates under its existing business identity, not a proposed future company. Seller identity and payment terms must be verified before a paid order is accepted. If the checkout does not clearly identify the seller or show the final payable amount, contact info@zanovaglobal.com before placing an order. Never send payment to a supplier directly.

2. Product information and availability

We aim to describe products, options, prices and availability accurately. Images are illustrative where identified as such; product details shown for the selected option govern. Availability can change before an order is accepted. If a material listing or price error is found, we may contact you to confirm the corrected details or cancel and refund an affected order as required by law.

3. Order acceptance

Submitting an order is an offer to purchase. An automated acknowledgement confirms receipt only; it does not by itself confirm acceptance. The order is accepted when we send an acceptance or dispatch confirmation, subject to payment authorization and applicable law. We may decline or cancel an order for a genuine availability, pricing, delivery, payment or security reason. If payment has been taken for an order we cancel, we will arrange the required refund.

4. Prices, taxes and payment

Prices are displayed in USD unless checkout clearly states otherwise. Before submitting any paid order, check the displayed item total, delivery charge, applicable taxes and final payable total. Do not order if these details are unclear; contact info@zanovaglobal.com for assistance. Your bank or payment provider may apply its own currency conversion or fees. Payment must be completed through a method presented by the approved checkout; we will not ask you to pay a supplier directly.

5. Delivery

Delivery availability, method, charge and any delivery estimate depend on the item and destination. The checkout information shown before submission and the Shipping & Delivery Policy apply. If we cannot meet a stated shipping time, we will provide the notices and options required by applicable law.

6. Cancellations, returns and remedies

The Returns & Refunds Policy explains how to report an order problem. Zanova does not offer a general change-of-mind return programme unless a specific offer says otherwise. Nothing in these terms excludes or limits rights that cannot lawfully be excluded.

7. Accounts and acceptable use

You are responsible for keeping your Store account details accurate and protecting access to your account. Do not misuse the site, interfere with its security, submit fraudulent orders, or use another person’s information without authority. We may restrict access where reasonably necessary to protect customers, the service or legal compliance.

8. Friends Club separation

Club membership is optional and does not create a separate Store, catalog, checkout or payment authority. Club rewards are governed by the offer presented and the Friends Club Rewards Terms. Store purchases remain subject to these Store terms.

9. Updates and governing rights

We may revise these terms for future use. The version presented when an order is submitted governs that order, subject to mandatory law. Nothing here waives non-waivable consumer rights or remedies.