At Zanova Global, we maintain strict quality control to deliver a premium storefront experience. Please review our global refund and return conditions carefully before making a purchase.
- 14-Day Return Window
We offer a 14-day return window starting from the day your tracking status shows “Delivered.” To be eligible for a return, your item must be completely unused, unwashed, in its original premium packaging, and in the exact same condition that you received it. - Return Shipping Fees
Because we operate on tight wholesale margins to offer premium bundle pricing, Zanova Global does not provide free return shipping labels. The buyer is entirely responsible for paying all return shipping costs to our designated international return warehouse. Shipping costs are completely non-refundable. - Exclusions & Final Sales
Custom-curated Mix & Match Bundle Boxes, digital items, and promotional sale goods are considered final sales and cannot be returned or refunded due to a change of mind. If your item is physically defective, it is covered fully by our Safe-Arrival Replacement Guarantee.