Zanova Global
Zanova Friends Club Membership Terms
The rules for optional membership and participation in Zanova Friends Club.
Last updated: 10 November 2026
1. A separate Club service
Zanova Friends Club is a membership, community and promotional rewards service. It is not a separate store, product catalog, checkout, payment service or seller. Members shop through the same Zanova Store as other customers. Club and Store accounts, credentials and records remain separate even if you use the same email address.
2. Membership offers and acceptance
Membership offers are optional and may be free or paid. A free offer is limited to the period and conditions shown before you join; it is not a promise of free membership forever. Zanova may extend or renew a free offer, but an extension is effective only when a new or extended offer is actually presented. A free offer does not automatically become paid or renew for a fee. Before any paid membership or recurring charge can begin, we will show its price, billing frequency, duration, renewal and cancellation terms and obtain your separate affirmative authorization. Any displayed regular or reference price must be a genuine price for the same plan and basis; if no genuine reference price exists, none will be shown. The offer version and conditions you accept are recorded for your membership.
3. Features and availability
Membership does not guarantee that every Club feature, Group, Mega Group, target or reward will be available to every member at all times. The features and rules applicable to you are those expressly presented in the offer or participation flow you accept. Group and Mega Group participation currently carries no separate participation fee. If a fee is ever proposed, it must be clearly shown and separately accepted before it applies; these terms do not authorize a hidden or automatic fee. A general description of a feature is not a promise that it is currently available.
4. Member and group participation
Members must provide accurate information, respect other participants and follow reasonable safety and conduct requirements. Group or Mega Group organizers may manage permitted group activities but cannot change Club-wide eligibility, reward values, targets, timeframes, security rules or these terms. We may suspend or end participation for fraud, abuse, safety concerns or material breach, with appropriate review and records.
5. Rewards and Store activity
Club progress may be based on qualifying events recorded by the Store. Rewards, Diamonds, Store Wallet credits and invitation offers are governed by their own disclosed terms. Diamonds are promotional units, not cash. They do not replace customer-paid Store funds or create a cash withdrawal right. See the Rewards, Diamonds & Targets Terms.
6. Privacy and account closure
Club participation is subject to the Privacy Policy. You may request that your Club account be closed by contacting us. Closing an account may end future access or eligibility; it does not erase valid historical transaction records, change an accepted offer retroactively, or remove rights that must be honored under applicable law.
7. Changes to terms
We may update these terms for future memberships or participation. We will provide any notice or new acceptance required by law or by the change. A new version will not silently reduce an existing accepted offer or earned reward; the version recorded for that offer continues to govern, subject to applicable law.