Privacy Policy

1. Scope and contact

This policy applies to personal information collected through Zanova Global websites and services. “Zanova,” “we” and “us” refer to the Zanova Global service. Zanova Global is a trading name; its verified legal operator and business address are being finalized for public disclosure. Please contact info@zanovaglobal.com for operator details before entering into any paid transaction. We do not claim a proposed future company has already been incorporated.

For privacy requests or questions, email info@zanovaglobal.com and describe the account or order involved.

2. Information we may collect

• Information you provide: contact details, account details, delivery information, support messages, survey responses and information you submit when joining or using the Club.
• Store records: items considered or ordered, transaction and payment status, delivery and return records. Payment credentials are handled through the payment method presented at checkout; we do not ask you to send card details by email.
• Club records: membership choices, participation, invitations, qualifying Store events, reward history and related support records. Club records remain separate from Store login credentials.
• Technical information: information your browser or device sends to operate, protect and maintain the site, which may include device, log, session and cookie data.

3. How we use information

We use information to operate the Store and Club, complete and support requests, communicate about orders or accounts, maintain security, detect misuse, keep transaction and reward records, improve the service, and meet applicable legal obligations. We use information for another purpose only where permitted and, where required, after giving you a choice or notice.

4. When information is shared

We may provide relevant information to service providers that help host, secure or operate the site, process a payment, deliver an order, provide customer support or maintain records. They may use it only as needed for their assigned service and under applicable requirements. We may also disclose information when required by law, to protect people or the service, or as part of a business reorganization.

5. Cookies and similar technologies

Cookies or similar technologies may be used for essential functions such as sessions, cart operation, security and preferences. Optional analytics or advertising technologies, if used, are subject to any legally required notices and consent choices. For questions about active cookies and service providers, contact info@zanovaglobal.com. You can also use browser controls to manage cookies, although blocking essential cookies may affect site functions.

6. Retention and security

We retain information for as long as reasonably needed to provide the service, maintain accurate transaction and Club records, resolve issues, prevent fraud and meet legal obligations. Different records may have different retention periods. We use safeguards appropriate to the information and service, but no internet transmission or storage system can be guaranteed completely secure.

7. Your choices and requests

Depending on where you live, you may have rights to request access to, correction of or deletion of certain personal information, or to object to or restrict certain uses. Contact us at info@zanovaglobal.com. We may need to verify your request and may retain information where the law permits or requires it.

8. Processing in other locations

Our service providers may process information in countries other than the one where you live. Where applicable law requires safeguards for an international transfer, we will use the required safeguards.

9. Updates

We may update this policy as our services or legal requirements change. The revised date appears above. Changes apply prospectively, subject to applicable law.