Zanova Friends Club — Groups and Participation

Groups are part of Zanova Friends Club. A Group is distinct from your individual Club membership and from a Mega Group. Participation and available functions are governed by the current Club rules.

Joining a Group

Normally, a Group joining request requires approval by an authorized Group Admin. A valid invitation route may follow different admission rules, depending on the particular invitation and the current Club settings. Joining is not guaranteed merely by receiving or opening a link.

Group roles and limits

A Group Admin has limited permissions for their Group and is not a global Zanova administrator. Group capacity, the number of Groups a member may join and Group creation limits are set by Club administration; these are not permanent fixed numbers. Check your authorized Club dashboard for the options currently available to your account.

Targets, progress and Diamonds

Eligible Group activities can contribute to applicable targets and potential Diamond rewards under the current rules. Purchase-based reward eligibility depends on a valid qualifying Store purchase, authenticated full-delivery evidence, the verification period recorded in the accepted offer and applicable approvals. Checkout or dispatch alone does not start that verification period. Pending rewards are not guaranteed credits. A refund, cancellation or failed eligibility check may change the outcome.

Privacy and financial boundaries

Group member details, messages, progress, orders and rewards are private where access is restricted. Only a signed-in participant with appropriate permission may access the information made available to them. Club Diamonds are reward units, not cash and not direct Store checkout payment. Store purchases, shipping, payments and refunds are managed under separate Store rules.

Need help?

For a joining, eligibility or Group-specific problem, use Zanova’s official support channel. Do not send passwords, one-time verification codes or full payment-card information. An authorized support worker can review matters that cannot safely be resolved using public information.