At Zanova Global, we want your international shopping experience to be completely worry-free. Every single order dispatched from our global fulfillment networks is covered by our 100% Safe-Arrival Guarantee.
- Our Coverage Promise
If your package is officially lost in transit, damaged during delivery, or arrives with missing items, Zanova Global will issue a brand-new replacement package at zero extra cost to you. We do not issue cash refunds for transit delays; we secure your purchase with guaranteed product delivery. - How to Claim Your Free Replacement
If your order arrives damaged or fails to show up within our maximum guaranteed shipping window of 30 business days, simply contact our dedicated support desk at zanovaglobal@gmail.com. You must include your order number and a clear, uncut photo or video showing the condition of the package and its contents within 14 days of the tracking delivery date. - Dispatch Processing Window
Once our team verifies your email and media evidence, we will process, package, and dispatch your replacement bundle box from our global fulfillment center within 48 hours. Standard international shipping transit times will apply to the new replacement shipment.