100% SAFE-ARRIVAL GUARANTEE
At Zanova Global, we take pride in delivering premium merchandise safely across borders. Every single product box we ship is fully protected under our signature secure arrival program.
1. Delivery Protection & Replacement Policy
We track all custom curated packages from our global supply line directly to your doorstep. In the rare event that an item inside your custom box arrives broken, non-functional, or is verified as lost during transit, we do not issue cash refunds. Instead, we immediately dispatch a brand-new replacement item or an equivalent premium selection straight to your address completely free of charge.
2. Reporting Timeline
To claim your free replacement package, you must notify our customer support desk within 7 days of the official courier delivery timestamp. Please provide clear photographic or video proof of the damaged shipping condition alongside your order confirmation records.
3. Safe Processing
Once our fulfillment audit team verifies your claim data, your free tracking link for your replacement item will be sent to your registered email address. This ironclad guarantee ensures you always get exactly what you paid for with 100% safety.